Incentives

The Home Energy Navigator (HEN) Program is a free retrofit advice and guidance program supported by local BC governments to assists homeowners in navigating the home retrofit process. In the program, HEN applicants are connected with an Energy Concierge who will discuss with them their project and support them throughout their retrofit journey.

What is available through the Home Energy Navigator

• A free consult with an Energy Expert to discuss any goals, issues, or concerns you have with your home's energy efficiency.
• Rebate, loan, contractor, and general retrofit product information.
• A Custom Contractor Selection Report, Quote Comparison Report, and Custom Rebate Application Guide.
• General assistance in navigating the complexities of home energy upgrades.

HEN Supported Regions

• Greater Victoria Region
• City of Vancouver
• Regional District of Nanaimo
• Comox Valley Regional District
• City of Kelowna

Contact Information & Additional Contact Information

Use the online registration form to become a HEN participant.

• Toll-Free: 1-866-381-9995
• Email: info@homeenergynav.ca

These rebates are available for upgrades and pre-retrofit EnerGuide home evaluations completed on or after September 28, 2018. If you completed your pre-retrofit EnerGuide home evaluation before this date, please contact us directly. It is your responsibility to read, understand, and meet the eligibility requirements by reviewing the  Program Requirements before you start your energy efficiency upgrades. You can receive rebates and grants through both the Canada Greener Homes Grant and the CleanBC Better Homes and Home Renovation Rebate Program; however, keep in mind that both programs have different application steps, deadlines, and eligibility requirements.

Individual Rebates

• Insulation - up to $5,500
• Ductless Heat Pump - up to $3,000 (municipal top-ups may apply)
• Central System Heat Pump - up to $3,000 (municipal top-ups may apply)
• Hydronic Heat Pump - $3,000
• Electric Heat Pump Water Heater - up to $1,000
• Combination Space and Water Heat Pump - up to $4,000
• Low-Interest Financing Program for Heat Pumps - up to $40,000 loan
• Electrical Services Upgrade - $500
• Natural Gas Furnace - up to $1000
• Natural Gas Boiler or Combination Space and Water Heating System - up to $1,200
• Natural Gas Water Heater - up to $1,000
• Natural Gas Fireplace - $300 per fireplace
• Windows and Doors - up to $100 per window or door
• Two Upgrade Bonus - $300 for installing two or more bonus-eligible upgrades

Energy Advisor Supported Rebates

• EnerGuide Home Evaluation Rebate - $300 for having both a pre- and post-retrofit energy evaluation.
• Home Energy Improvement Bonus - receive $750-$2,000 for installing three or more bonus eligible upgrades between your pre- and post-retrofit EnerGuide home evaluation. The rebate is calculated as $20 per percentage reduction in your EnerGuide Rating.

Application and Deadline Requirements

Supporting Documentation

All applications must be submitted with supporting invoice documentation. Some upgrades may also require supplementary documentation. See sample invoices. You may wish to provide your contractor with these samples to ensure each item outlined is clearly indicated on your invoices.

Deadlines

• For individual upgrade rebates, you must submit your application form(s) to the Rebate Program within 6 months of the date on your invoice(s). It is your responsibility to ensure the Rebate Program receives your application form and supporting documentation within this deadline. City Green and energy advisors working with City Green do not complete this form for you and take no responsibility for ensuring it is received by the deadline.
• For the Home Energy Improvement Bonus you must complete three bonus-eligible upgrades and a post-retrofit EnerGuide home evaluation within 18 months of your pre-retrofit EnerGuide home evaluation, and submit your application form(s) to the Rebate Program within 6 months of your post-retrofit EnerGuide home evaluation. It is your responsibility to ensure that your post-retrofit evaluation is scheduled within 18 months of your pre-retrofit evaluation to ensure your application form can be submitted within your deadline.
• For the EnerGuide home evaluation rebates, you must submit your application form(s) within 6 months of the date of your pre- or post-retrofit EnerGuide home evaluation(s).

Application Form

Use the online application form to apply for your rebates.

The CleanBC Energy Savings Program is a provincial program that launched in June of 2024 and replaced the CleanBC Better Homes Income Qualified Program. The CleanBC Energy Savings Program offers rebates based on household income up to $44,900. Note, you must pre-register and receive a program eligibility code before completing any upgrades. It is your responsibility to read, understand, and meet the eligibility requirements by reviewing the Program Requirements before you start your energy efficiency upgrades.

You can maximize your financing assistance by pursuing CleanBC Better Homes Energy Savings Program rebates and a loan from the Canada Greener Homes Loan Program; however, please note that both programs have different application steps, deadlines, and eligibility requirements.

The CleanBC Better Homes Energy Savings Program cannot be combined with the CleanBC Better Homes and Home Renovation Rebate Program.

Individual Rebates

• Heat pumps – up to $19,000
• Heat pump water heater – up to $3,500
• Electric service upgrade - up to $5,000
• Insulation (Income levels 1 and 2) – up to $5,5000
• Windows and doors (Income levels 1 and 2) - up to $9,500
• Ventilation (Income levels 1 and 2) - up to $1,600
• Health and safety - Up to $800

Deadline and Application Requirements

A rebate application and supporting documentation must be submitted by your program registered contractor to the CleanBC Better Homes Energy Savings Program within six (6) months of your retrofit’s invoice date.

Supporting Documentation

All rebate applications must be submitted with supporting invoice documentation. Some particular upgrades may also require supplementary documentation. To view sample invoices, visit the webpage for CleanBC Energy Savings Program and toggle the “View sample invoices” tab, under the “Eligibility Requirements” section.

Application

You must complete CleanBC Energy Savings Program’s pre-screen and pre-registration to determine your eligibility through the program’s participant portal. Once confirmed you will receive an eligibility code, permitting you to begin contacting program registered contractors to begin your desired upgrades.

• CMHC Mortgage Loan Insurance - the Canada Mortgage and Housing Corporation’s Green Home Program provides either a 15% or 25% premium refund on your mortgage loan insurance when you purchase or construct a new home that meets or exceeds eligible building standards.
• Sagen Mortgage Loan Insurance - the Sagen Mortgage Loan Insurance Premium Refund Program provides up to a 25% Premium Refund on your Mortgage Loan Insurance when you improve the energy efficiency of your newly purchased home.

Receive rebates for ENERGY STAR® certified refrigerators, washers and dryers.

• BC Hydro appliance rebates - BC Hydro offers appliance rebates periodically. Check the BC Hydro website for more information on the program timelines and rebates available.
• FortisBC appliance rebates - you must be a FortisBC electricity customer to qualify for these rebates. Check the FortisBC website for more information.

The Energy Conservation Assistance Program is for income-qualified households and provides an in home visit with free energy-saving product installation including energy-saving LED light bulbs, high efficiency showerheads, and weather-stripping to reduce drafts. FortisBC also offers a $25 furnace filter coupon. Some homes may also qualify for an ENERGY STAR® refrigerator, insulation in walls, attic, and/or crawlspace, and/or a high-efficiency gas furnace. You can also receive customized energy coaching for how to improve your home’s efficiency.

Energy Saving Kits

BC Hydro, FortisBC, Pacific Northern Gas and local municipal utilities are offering free energy saving kits for income-qualified households. The kits include the following: water-efficient showerhead, kitchen and bathroom faucet aerators, weather-stripping, window film, outlet and switch plate sealers, a refrigerator/freezer thermometer, an LED night light and four LED light bulbs, a furnace filter coupon (for FortisBC gas customers), & installation guide.